Measuring customer satisfaction : survey design, use and statistical analysis methods /

This second edition provides detailed information about how to construct, evaluate, and use questionnaires. New to this edition is a chapter on sampling methods, which includes different methods of sampling as well as how to determine an appropriate sample size for reliable results. The author has u...

Full description

Bibliographic Details
Main Author: Hayes, Bob E., 1963-
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQC Quality Press , c1998
Edition:2nd ed.
Subjects:

Similar Items