Measuring customer satisfaction : survey design, use and statistical analysis methods /
This second edition provides detailed information about how to construct, evaluate, and use questionnaires. New to this edition is a chapter on sampling methods, which includes different methods of sampling as well as how to determine an appropriate sample size for reliable results. The author has u...
Main Author: | Hayes, Bob E., 1963- |
---|---|
Format: | Book |
Language: | English |
Published: |
Milwaukee, Wis. :
ASQC Quality Press ,
c1998
|
Edition: | 2nd ed. |
Subjects: |
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