Showing 1 - 3 results of 3 for search 'Heskett, James L', query time: 0.01s Refine Results
  1. 1

    La gestión en las empresas de servicios / by Heskett, James L

    Published 1988
    Book
  2. 2

    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by Heskett, James L, Sasser, W Earl, Jr, Schlesinger, Leonard A

    Published 1997
    Other Authors: “…Heskett, James L…”
    Book
  3. 3

    Cambios creativos en servicios by Heskett, James L, Sasser, W Earl, Jr, Hart, Christopher W L

    Published 1993
    Other Authors: “…Heskett, James L…”
    Book