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  1. 1
    Evaluación y decisión multicriterio : reflexiones y experiencias

    Evaluación y decisión multicriterio : reflexiones y experiencias by Martínez, Eduardo, ed, Escudey, Mauricio, ed

    Published 1998
    Book
  2. 2
    Todo el poder al cliente : el nuevo imperativo de la calidad del servicio

    Todo el poder al cliente : el nuevo imperativo de la calidad del servicio by Albrecht, Karl

    Published 1996
    Book
  3. 3
    Listening to the voice of the customer : 16 steps to a successful customer satisfaction

    Listening to the voice of the customer : 16 steps to a successful customer satisfaction by Anton, Jon

    Published 1997
    Book
  4. 4
    Measuring customer satisfaction : survey design, use and statistical analysis methods /

    Measuring customer satisfaction : survey design, use and statistical analysis methods / by Hayes, Bob E., 1963-

    Published 1998
    Book
  5. 5
    Calidad total en la gestión de servicios /

    Calidad total en la gestión de servicios / by Zeithaml, Valarie A

    Published 1993
    Book
  6. 6
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by Heskett, James L, Sasser, W Earl, Jr, Schlesinger, Leonard A

    Published 1997
    Book
  7. 7
    Fundamentos de administración

    Fundamentos de administración by DuBrin, Andrew J

    Published 2000
    Book
  8. 8
    Las herramientas de la calidad /

    Las herramientas de la calidad / by Lafaye, Hugo Enrique

    Published 2001
    Book
  9. 9
    Satisfacer al futuro : una necesidad presente, mercado, servicios, satisfacción del cliente /

    Satisfacer al futuro : una necesidad presente, mercado, servicios, satisfacción del cliente / by Lafaye, Hugo Enrique

    Published 2001
    Book
  10. 10
    Aplicación del método de Kano en el diseño de un producto farmacéutico

    Aplicación del método de Kano en el diseño de un producto farmacéutico by Yacuzzi, Enrique

    Published 2002
    Book
  11. 11
    Estrategias de marketing : un enfoque orientado al consumidor /

    Estrategias de marketing : un enfoque orientado al consumidor / by Schnaars, Steven P

    Published 1994
    Book
  12. 12
    Marketing y estrategia , un enfoque empresarial /

    Marketing y estrategia , un enfoque empresarial / by Sciarroni, Roberto

    Published 2000
    Book
  13. 13
    Marketing para turismo /

    Marketing para turismo / by Kotler, Philip, 1931-

    Published 2005
    Book
  14. 14
    The structure and dynamics of expectations and customer satisfaction in channel member relationships in the Victorian fruit industry /

    The structure and dynamics of expectations and customer satisfaction in channel member relationships in the Victorian fruit industry / by Nanere, Marthin G.

    Published 2001
    Get full text
    Book
  15. 15
    Investigación de mercados /

    Investigación de mercados / by Zikmund, William G., 1943-2002

    Published 2009
    Book
  16. 16
    Aplicación de tecnologías de NLP en el entorno tecnológico local /

    Aplicación de tecnologías de NLP en el entorno tecnológico local / by Alonso, Mariano Antonio

    Published 2016
    Repositorio digital UNC
    Thesis Book
  17. 17
    Elección de un modelo de negocio para una empresa de lógica emocional /

    Elección de un modelo de negocio para una empresa de lógica emocional / by Castiñeira, Romina

    Published 2015
    Get full text
    Thesis eBook
  18. 18
    Dirección de marketing /

    Dirección de marketing / by Kotler, Philip, 1931-

    Published 2006
    Book
  19. 19
    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satiisfaction measurement programs /

    Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satiisfaction measurement programs / by Vavra, Terry G.

    Published 1997
    Book
  20. 20
    Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /

    Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / by Allen, Derek R., 1959-

    Published 2000
    Book

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