Salesforce.com for dummies / by Wong, Tom

Table of Contents: “…Prospecting leads ; Tracking opportunities ; Tracking products and price books ; Managing your partners -- Optimizing marketing. Driving demand with campaigns ; Building your Internet marketing channel ; Driving sales effectiveness with document management ; Performing fast and accurate support -- Delivering excellent customer service. …”

Schaum's outline of theory and problems of operations research / by Bronson, Richard

An introduction to efficiency and productivity analysis /