Quality Management in Health Care.

Total quality management and operational excellence : text with cases / by Oakland, John S.

Table of Contents: “…Part I: The Foundations of TQM; Chapter 1 Understanding quality; Quality, competitiveness and customers; Understanding and building the quality chains; Managing quality; Quality starts with understanding the needs; Quality in all functions; Bibliography; Chapter highlights; Chapter 2 Models and frameworks for Total Quality Management; Early TQM frameworks; Quality award models; The four Ps and three Cs of TQM - a model for TQM & OpEx; Bibliography; Chapter highlights Chapter 3 Leadership and commitmentThe Total Quality Management approach; Commitment and policy; Creating or changing the culture; Effective leadership; Excellence in leadership; Bibliography; Chapter highlights; Part I Discussion questions; Part II: Planning; Chapter 4 Policy, strategy and goal deployment; Integrating TQM into the policy and strategy; The development of policies and strategies; Bibliography; Chapter highlights; Chapter 5 Partnerships and resources; Partnering and collaboration; Global outsourcing; Supply chain effectiveness in the global economies The role of procurement/purchasing in partnershipsJust-in-Time (JIT) management; Resources; Collaborative business relationships (BS 11000); Bibliography; Chapter highlights; Chapter 6 Design for quality; Design, innovation and improvement; The design process; Quality function deployment (QFD) - the house of quality; Specifications and standards; Design quality in the service sector; Failure mode, effect and criticality analysis (FMECA); The links between good design and managing the business; Bibliography; Chapter highlights; Part II Discussion questions; Part III: Performance Chapter 7 Performance measurement frameworksPerformance measurement and the improvement cycle; Costs of quality; The process model for quality costing; A performance measurement framework (PMF); The implementation of performance measurement systems; Bibliography; Chapter highlights; Chapter 8 Self-assessment, audits and reviews; Frameworks for self-assessment; Methodologies for self-assessment; Capability Maturity Model Integration (CMMI) assessments; Securing prevention by audit and review of the management systems; Internal and external management system audits and reviews; Bibliography Chapter highlightsChapter 9 Benchmarking and change management; The why and what of benchmarking; The purpose and practice of benchmarking; The role of benchmarking in change; Communicating, managing stakeholders and lowering barriers; Choosing benchmarking-driven change activities wisely; A framework for organizational change; Bibliography; Chapter highlights; Part III Discussion questions; Part IV: Processes; Chapter 10 Process management; The process management vision; The process classification framework and process modelling; Process flowcharting Leadership, people and implementation aspects of process management.…”
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Quality Management and Accounting in Service Industries : a new model of quality cost calculation / by Sadkowski, Wojciech

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Quality management (gestión de calidad) / by Brocka, Bruce

Quality management for chemical safety testing /

Calidad estratégica total = total quality management : diseño, implementación y gestión del cambio estratégico imprescindible / by Rico, Rubén Roberto

Implementing total quality management in a university setting / by Coate, L. Edwin, 1936-

Sistemas de gestión de la calidad = Quality management systems : requisitos = requirements /

Sistemas de gestión de la calidad = Quality management systems : fundamentos y vocabulario = fundamentals and vocabulary /

Sistema de gestión de la calidad = Quality management systems : directrices para la mejora del desempeño = guidelines for perfomance improvements /

Quality management in language education [recurso electrónico] = Assurance de qualité dans l'éducation langagière /

Solar Decathlon 2012 in Madrid = Qualitätsmanagement für gesunde innenräume vorschau auf die EnEV 2012.

Table of Contents:

Pollution prevention and abatement handbook 1998 : toward cleaner production /

Table of Contents: “…Implementing policies in practice: Basic principles -- Setting priorities -- Air quality management -- Water quality management -- Industrial pollution management -- Financing environment -- Global and transboundary issues -- 3. …”

Pollution prevention and abatement handbook 1997 : toward cleaner production /

Table of Contents: “…Acknowledgments -- Foreword -- Pollution management: key pilicy lessons -- Implementing policies in practice: Basic principles -- Setting priorities -- Air quality management -- Water quality management -- Industrial management -- Financing environment -- Global and transboundary issues -- Project guidelines: Industrial pollution management - statement of principles -- Comparisons of air emissions requirements in guidelines -- Comparisons of effluent requirements in guidelines -- Pollutants -- Pollutant control technologies -- Industry sector guidelines -- Glossary…”

Strategic management accounting : issues and cases / by Smith, Malcolm, 1948-

Table of Contents: “…Project appraisal -- 7. Total quality management -- 8. Management science.…”

New tools for management accountants / by Smith, Malcolm, 1948-

Table of Contents: “…Konow your processes -- 5. Total quality management -- 6. Value-added management -- 7. Non-financial indicatores -- 8. …”

Emerging practices in cost management : 1999 edition /

Table of Contents: “…Preface -- The balance scorecard -- Trends and developments -- Research in cost management and related areas -- Cost management in service industries and government -- Performance measurement -- Strategic cost management -- Management accounting -- Activity based management -- Activity based costing -- Quality management -- Environmental cost management -- Constraint and capacity management -- Costing models and accounting issues -- Software and information technology -- International -- Case studies.…”