The quality toolbox / by Tague, Nancy R.

Table of Contents: “…The tools: ACRON test, arrow diagram, benchmarking, box plot, brainstorming, brainwriting, checklist, contingency diagram, control chart, correlatin analysis, criteria filtering, decision matrix, failure modes and effects analysis, fishbone diagram, 5W2H, flowchart, force field analysis, Gantt chart, histogram and other frequency distribution, house of quality, matrix diagram, mind map, multivoting, Pareto chart, plan-result chart, PMI, prioritization matrix, project charter, radar chart, relations diagram, run chart, scatter diagram, SIPOC diagram -- Appendix: A1. table of area under the normal curve -- A.2. control chart constatns -- resources…”