Digital leadership : a new leadership style for the 21st Century /

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The anatomy of ethical leadership : to lead our organizations in a conscientious and authentic manner / by Langlois, Lyse, 1964-

Table of Contents: “…Ethical Leadership. Nurturing New Social Relationships. The Concept of Human Nature. …”
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Total quality management and operational excellence : text with cases / by Oakland, John S.

Table of Contents: “…Part I: The Foundations of TQM; Chapter 1 Understanding quality; Quality, competitiveness and customers; Understanding and building the quality chains; Managing quality; Quality starts with understanding the needs; Quality in all functions; Bibliography; Chapter highlights; Chapter 2 Models and frameworks for Total Quality Management; Early TQM frameworks; Quality award models; The four Ps and three Cs of TQM - a model for TQM & OpEx; Bibliography; Chapter highlights Chapter 3 Leadership and commitmentThe Total Quality Management approach; Commitment and policy; Creating or changing the culture; Effective leadership; Excellence in leadership; Bibliography; Chapter highlights; Part I Discussion questions; Part II: Planning; Chapter 4 Policy, strategy and goal deployment; Integrating TQM into the policy and strategy; The development of policies and strategies; Bibliography; Chapter highlights; Chapter 5 Partnerships and resources; Partnering and collaboration; Global outsourcing; Supply chain effectiveness in the global economies The role of procurement/purchasing in partnershipsJust-in-Time (JIT) management; Resources; Collaborative business relationships (BS 11000); Bibliography; Chapter highlights; Chapter 6 Design for quality; Design, innovation and improvement; The design process; Quality function deployment (QFD) - the house of quality; Specifications and standards; Design quality in the service sector; Failure mode, effect and criticality analysis (FMECA); The links between good design and managing the business; Bibliography; Chapter highlights; Part II Discussion questions; Part III: Performance Chapter 7 Performance measurement frameworksPerformance measurement and the improvement cycle; Costs of quality; The process model for quality costing; A performance measurement framework (PMF); The implementation of performance measurement systems; Bibliography; Chapter highlights; Chapter 8 Self-assessment, audits and reviews; Frameworks for self-assessment; Methodologies for self-assessment; Capability Maturity Model Integration (CMMI) assessments; Securing prevention by audit and review of the management systems; Internal and external management system audits and reviews; Bibliography Chapter highlightsChapter 9 Benchmarking and change management; The why and what of benchmarking; The purpose and practice of benchmarking; The role of benchmarking in change; Communicating, managing stakeholders and lowering barriers; Choosing benchmarking-driven change activities wisely; A framework for organizational change; Bibliography; Chapter highlights; Part III Discussion questions; Part IV: Processes; Chapter 10 Process management; The process management vision; The process classification framework and process modelling; Process flowcharting Leadership, people and implementation aspects of process management.…”
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Guidance to facilitate the implementation of targets to promote gender equality in research and innovation /

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Turbulence : a corporate perspective on collaborating for resilience /

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Social media in higher education : case studies, reflections and analysis /

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21st Century cooperation : regional public goods, global governance, and sustainable development /

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Democratic moments : reading democratic texts / by Atanassow, Ewa

Table of Contents: “…The Puzzle of Political Leadership in Tocqueville’s Democracy in America / Zhichao Tong -- 15. …”
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The universal declaration of human rights in the 21st century : a report by The Global Citizenship Commission /

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Asian economic integration in an era of global uncertainty /

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The new common : How the COVID-19 pandemic is transforming society /

Table of Contents: “…How the COVID-19 Crisis May Lead to a Revaluation of the Local / Martijn Groenleer, Daniel Bertram -- Perspectives on the Common: The Input of Literature / Odile Heynders -- Pages 99-104 Open Access PDF Shaping the Post-COVID-19 Agenda: A Call for Responsible Leadership /Ronald de Jong, Mirjam van Reisen -- The Sciences During the New Common: A Missed Opportunity? …”
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