Total quality management and operational excellence : text with cases / by Oakland, John S.

Table of Contents: “…Part I: The Foundations of TQM; Chapter 1 Understanding quality; Quality, competitiveness and customers; Understanding and building the quality chains; Managing quality; Quality starts with understanding the needs; Quality in all functions; Bibliography; Chapter highlights; Chapter 2 Models and frameworks for Total Quality Management; Early TQM frameworks; Quality award models; The four Ps and three Cs of TQM - a model for TQM & OpEx; Bibliography; Chapter highlights Chapter 3 Leadership and commitmentThe Total Quality Management approach; Commitment and policy; Creating or changing the culture; Effective leadership; Excellence in leadership; Bibliography; Chapter highlights; Part I Discussion questions; Part II: Planning; Chapter 4 Policy, strategy and goal deployment; Integrating TQM into the policy and strategy; The development of policies and strategies; Bibliography; Chapter highlights; Chapter 5 Partnerships and resources; Partnering and collaboration; Global outsourcing; Supply chain effectiveness in the global economies The role of procurement/purchasing in partnershipsJust-in-Time (JIT) management; Resources; Collaborative business relationships (BS 11000); Bibliography; Chapter highlights; Chapter 6 Design for quality; Design, innovation and improvement; The design process; Quality function deployment (QFD) - the house of quality; Specifications and standards; Design quality in the service sector; Failure mode, effect and criticality analysis (FMECA); The links between good design and managing the business; Bibliography; Chapter highlights; Part II Discussion questions; Part III: Performance Chapter 7 Performance measurement frameworksPerformance measurement and the improvement cycle; Costs of quality; The process model for quality costing; A performance measurement framework (PMF); The implementation of performance measurement systems; Bibliography; Chapter highlights; Chapter 8 Self-assessment, audits and reviews; Frameworks for self-assessment; Methodologies for self-assessment; Capability Maturity Model Integration (CMMI) assessments; Securing prevention by audit and review of the management systems; Internal and external management system audits and reviews; Bibliography Chapter highlightsChapter 9 Benchmarking and change management; The why and what of benchmarking; The purpose and practice of benchmarking; The role of benchmarking in change; Communicating, managing stakeholders and lowering barriers; Choosing benchmarking-driven change activities wisely; A framework for organizational change; Bibliography; Chapter highlights; Part III Discussion questions; Part IV: Processes; Chapter 10 Process management; The process management vision; The process classification framework and process modelling; Process flowcharting Leadership, people and implementation aspects of process management.…”
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The economic position of Argentina during the war / by Smith, L. Brewster

Table of Contents: “…Argentine foreign trade -- 9. Finance -- Bibliography.…”
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Michal Kalecki et l'essor de la macroéconomie / by Assous, Michaël

Table of Contents: “…Théorie de l’emploi et des profits de Kalecki -- Économie politique du plein-emploi -- Conclusion -- Michal Kalecki Trois systèmes  (1934) -- Bibliographie générale.…”
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The future of money : from financial crisis to public resource / by Mellor, Mary

Table of Contents: “…Appendix:Acronyms and Abbreviations. Bibliography. Index…”
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The birth of capitalism : a 21st perstpective / by Heller, Henry

Table of Contents: “…Conclusion. Notes. Bibliography. Index.…”
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International political economy : an introduction to approaches, regimes and issues / by Lim, Timothy C.

Table of Contents: “…Governance in the global economy -- Bibliography -- Glosary.…”
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Blame it on the WTO? : a human rights critique / by Joseph, Sara

Table of Contents: “…WTO Reform, the Doha Round, and other Free Trade initiatives -- 10. Conclusion -- Bibliography.…”
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Field notes from a catastrophe : man, nature, and climate change / by Kolbert, Elizabeth

Table of Contents: “…Intro -- Title Page -- Dedication -- Author's Note -- Contents -- Preface -- Part I - Nature -- 1 Shishmaref, Alaska -- 2 A Warmer Sky -- 3 Under the Glacier -- 4 The Butterfly and the Toad -- Part II - Man -- 5 The Curse of Akkad -- 6 Floating Houses -- 7 Business as Usual -- 8 The Day After Kyoto -- 9 Burlington, Vermont -- 10 Man in the Anthropocene -- Part III - Time -- 11 Ten Years On -- 12 The Darkening Sea -- 13 Unconventional Crude -- 14 The Island in the Wind -- Further Reading -- Chronology -- Acknowledgments -- Selected Bibliography and Notes -- A Note on the Author -- Copyright Page -- Backcover.…”
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Higher education in 2040 : a global approach / by Van der Zwaan, Bert, 1950-

Table of Contents: “…The curriculum of the future -- Conclusion: the transition to 2040 -- Bibliography.…”
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The music of everyday speech : prosody and discourse analysis / by Wennerstrom, Ann K.

Table of Contents: “…Conclusion, 258 -- Appendix: Description of Discourse Data Corpora, 265 -- Glossary, 271 -- Notes, 277 -- Bibliography, 283 -- Index, 299.…”
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What is online research? : using the internet for social science research / by Hooley, Tristram

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The philosophy of economics : an anthology /

Table of Contents: “…Credible Worlds: The Status of Theoretical Models in Economics / Robert Sugden Selected Bibliography of Books on Economic Methodology.…”
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Aspectos bioéticos en trabajos de investigación de carreras de especialización médica by Rossi, Neby de los Ángeles

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Prevalencia relativa de anticuerpos IgG antigliadina deaminada e IgA antitransglutaminasa tisular en pacientes con síndrome antifosfolipídico / by Casco, Mariana Universidad Nacional de Córdoba. Facultad de Ciencias Químicas. Córdoba. Gobierno de la Provincia de Córdoba. Ministerio de Salud. Hospital Córdoba. Servicio de Bioquímica

Efecto de la enzima lacasa proveniente de hongos de pudrición blanca de la madera sobre la estabilidad oxidativa de aceites vegetales y el procesado de jugos de fruta by Kay Guerberoff, Gisela

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Estudio de utilización de albúmina en hospitales públicos de Córdoba, Argentina / by Garcia, Vanesa Samanta Universidad Nacional de Córdoba. Facultad de Ciencias Químicas. Córdoba. Gobierno de la Provincia de Córdoba. Ministerio de Salud. Dirección de Jurisdicción de Farmacias