Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satiisfaction measurement programs / by Vavra, Terry G.

Table of Contents: “…Satisfaction and the key measurement issues -- 4. Designing the questionnaire -- 5. The logistic of satisfaction data collection -- 6. …”

Statistical methods for quality improvement / by Ryan, Thomas P.

Table of Contents: “…Beyond control charts: graphical ans statistical methods: 11. Other graphical methods -- 12. …”

Elements of forecasting / by Diebold, Francis X., 1959-

Handbook of management accounting research /

Table of Contents: “…The scope of the management accounting research literature 1.01 Management accounting: A bibliographic study -- 1.02 Mapping Management Accounting: Graphics and Guidelines for Theory-consistent Empirical Research; Theoretical perspectives -- 1.03 Theorizing Practice in Management Accounting Research -- 1.04 Psychology Theory in Management Accounting Research -- 1.05 Economics in Management Accounting -- 1.06 Theorizing Contingencies in Management Control Systems Research -- 1.07 Critical theorizing in Management Accounting Research -- 1.08 Agency theory and Management Accounting -- 1.09 Historical Theorizing in Management Accounting Research -- 1.10 Management Accounting and Sociology; Research methods -- 1.11 Doing Qualititative Field Research in Management Accounting: Positioning Data to Contribute to Theory -- 1.12 Doing Quantitative Field Research in Management Accounting -- 1.13 Comparative Management Accounting Research: Past Forays and Emerging Frontiers -- 1.14 Analytical Modelling in Management Accounting Research -- 1.15 There and Back Again: Doing Interventionist Research in Management Accounting -- 1.16 Doing Archival Research in Management Accounting -- 1.17 Experimental Research in Management Accounting -- 1.18 Doing Management Accounting Survey Research. v.2. …”