Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satiisfaction measurement programs /

Bibliographic Details
Main Author: Vavra, Terry G.
Format: Book
Language:English
Published: Milwaukee, Wis. : ASQ Quality Press, 1997
Subjects:
Description
Physical Description:xviii, 489 p.
Bibliography:Bibliografía: p. 465-476.
ISBN:0873894057