A shirking theory of referrals /

Many service industries, including the medical and legal professions in some countries, display a gated structure. Rather than approaching a final producer directly, a consumer will first seek a referral from an intermediary. In this paper, we provide one possible explanation for such an industry st...

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Bibliographic Details
Main Author: Eldridge, Damien S. (Sean)
Other Authors: Ryan, Chris
Format: Book
Language:English
Published: Bundoora, Vic. : La Trobe University. School of Business, 2007
Series:Discussion papers (La Trobe University. School of Business) 07.05
Subjects:
Online Access:http://www.latrobe.edu.au/__data/assets/pdf_file/0017/130904/2007.05.pdf