El Catálogo Colectivo reúne los registros del material que posee cada una de las
bibliotecas de la Universidad Nacional de Córdoba, pudiendo encontrarse colecciones
especializadas y actualizadas en todas las áreas del conocimiento; lo que permite una
amplia visibilidad y garantiza el acceso al patrimonio documental de la Universidad.
Se encuentra disponible para toda la comunidad académica: estudiantes, docentes,
egresados e investigadores.
Si formas parte de la comunidad de la UNC también podés solicitar préstamos de material,
a cualquier biblioteca universitaria, utilizando el servicio de préstamo interbibliotecario,
independientemente de la facultad a la que pertenezcas, la carrera que curses o la cátedra
que dictes.
The structure and dynamics of expectations and customer satisfaction in channel member relationships in the Victorian fruit industry /
Many studies in channel member relationships have hitherto focussed on factors such as trust, commitment, uncertainty, dependence and situational factors. What research has addressed satisfaction in channel member has focussed on constructs of economic and non-economic satisfaction. This paper advan...
|a The structure and dynamics of expectations and customer satisfaction in channel member relationships in the Victorian fruit industry /
|c Marthin G. Nanere and Railton Hill.
260
|a Bundoora, Vic. :
|b La Trobe University. School of Business,
|c 2001
300
|a 7 p.
490
1
|a Discussion papers ;
|v no. A01.04
|x 1441-3213
504
|a Bibliografía: p. 5-7.
520
3
|a Many studies in channel member relationships have hitherto focussed on factors such as trust, commitment, uncertainty, dependence and situational factors. What research has addressed satisfaction in channel member has focussed on constructs of economic and non-economic satisfaction. This paper advances several reasons why these approaches may usefully be supplemented with research attempting to apply the well established dis-confirmation of expectations model, with its familiar constructs of expectations, perceived performance, dis-confirmation and customer satisfaction/dissatisfaction. Further, the paper proposes that a modification of the traditional dis-confirmation model incorporating dimensions of outcome and process previously tested in a business to business context, may be insightful in this context, despite radical differences in the nature of the product. A program of research is proposed in the context of both upstream and downstream distribution channel relationships amongst fruit producers and their distribution channel(s) in Northern Victoria. Qualitative and empirical studies of a longitudinal nature are proposed.
650
4
|a COMERCIO AGRICOLA
|9 1633
650
4
|a SATISFACCION DEL CLIENTE
|9 3161
651
4
|a AUSTRALIA
|9 204
700
1
|9 4189
|a Hill, Railton
830
0
|9 4108
|a Discussion papers (La Trobe University. School of Business)
|n Series A
|v no. 01.04
