Table of Contents:
  • Introduction
  • 1. User-focused e-government
  • 2. Multi-channel service delivery
  • 3. Approaches to common business processes
  • 4. The business case for e- government
  • 5. E-government co-ordination
  • 6. Conclusion
  • Annex A. E-government statistics
  • List of boxes - List of tables
  • List of figures.