APA (7th ed.) Citation

Hayes, B. E. (1998). Measuring customer satisfaction: Survey design, use and statistical analysis methods (2nd ed.). ASQC Quality Press.

Chicago Style (17th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Survey Design, Use and Statistical Analysis Methods. 2nd ed. Milwaukee, Wis.: ASQC Quality Press, 1998.

MLA (9th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Survey Design, Use and Statistical Analysis Methods. 2nd ed. ASQC Quality Press, 1998.